Shipping Policy

Thank you for shopping with Nueranya, a unit of Tirae Ecoventures. We take great care to ensure your order reaches you in the best condition. Please read our Shipping Policy carefully before making a purchase.

Shipping Policy

At Nueranya (a unit of Tirae Ecoventures), we are committed to delivering your order quickly, safely, and efficiently. Please take a moment to review our shipping terms and timelines below.

1. Shipping Locations

We currently ship all across India through reliable courier and logistics partners.
If your pin code is unserviceable, our team will contact you to explore alternative solutions or initiate a full refund.

2. Order Processing Time

• All orders are processed within 1–3 business days (Monday–Saturday, excluding public holidays).
• Orders placed on Sundays or holidays will be processed the following business day.

3. Delivery Timelines

Estimated delivery times once dispatched:

• Metro Cities: 3–5 business days
• Tier 2 & 3 Cities: 4–7 business days
• Remote/Rural Areas: 6–10 business days

Please note: Delivery timelines may vary based on location, weather, logistics disruptions, or courier delays. We are not liable for delays caused by third-party delivery services.

4. Shipping Charges

• Shipping charges (if any) will be calculated at checkout based on the order value and destination.
• We offer free shipping on qualifying orders, as mentioned on our website or during promotions.

5. Order Tracking

Once your order is shipped, you will receive an email or WhatsApp message with a tracking number and courier details to monitor your shipment in real-time.

6. Packaging

All our products are packed with utmost care in food-safe, eco-conscious, and damage-resistant packaging to ensure freshness and protection during transit.

7. Shipping Delays or Issues

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Courier partner issues
• Natural calamities or strikes
• Remote location constraints

In such cases, we will do our best to coordinate and assist you, but we cannot be held liable for delays beyond our control.

8. Incorrect Address or Non-Delivery

Please ensure your shipping details are accurate. Nueranya is not responsible for non-delivery due to incorrect addresses or failed delivery attempts by the courier. If the order is returned to us, reshipping charges may apply.